For full terms and conditions, please go to the 'Terms and Conditions' link on the front page; here is the extract of our Shipping and Returns policies; under these terms and conditions, “we” “us” and “our” refers to Real Body Enterprises Pty Ltd (ABN 48 137 521 781). Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.  
 
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.
 
Product Descriptions
 

1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate.  Where we become aware of any mis-description, we reserve the right to correct any error or omission.
2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders 
 

3. Our products are for sale to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age. 
4. Currently, we supply and despatch our products to customers within Australia only. Overseas enquiries can be made by emailing sales@realbodyclub.com.
5. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website. 
6. All prices are in Australian Dollars (AUD) and are inclusive of GST.  Our price list can be accessed from our home page via 'The Real Body Shop' and we reserve the right to amend our prices at any time.  If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered. 
7. Packaging and postage is an additional charge, calculated at time of purchase. 
8. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details.  We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware. 
9. We undertake to accept or reject your order within 7 days.  We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock, in which case you will be notified within two business days. We do not accept responsibility for loss of orders due to technical issues. 
10. Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending. 
11. Delivery of your ordered product/s will be as set out on our online store at the time of purchase as per your chosen method of delivery/postage.  Title in the goods passes to you when we have received payment.  Our terms of payment are set out on the order page.

Order Cancellation Due To Error

12. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction.  Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

Product Returns

13. We undertake to offer an exchange or refund for any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us within 3 days of receiving the goods through our designated “contact us” webpage with a description of the goods ordered and a description of the fault or damage.
14. We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within 30 days of purchase however we will not provide any refund of such purchase.  If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
15. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
16. Once you have notified us through our website that you wish to return faulty, damaged or undamaged product/s, you may return the product to the address provided by our sales team along with your receipt and/or packaging slip.